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iPad Troubleshooting

General Troubleshooting: Follow the suggestions below if your iPad is not working normally.
  1. Restart the iPad
  2. Check if iOS update is available and install the update.
  3.  Restart Wi-Fi
    • Turn off Wi-Fi, wait ten seconds, and then turn it back on.
    • Tap Settings > Wi-Fi > Wi-Fi toggle
  4. Restart Bluetooth
    • Turn off Bluetooth, wait ten seconds, and then turn it back on
    • Tap Settings > Bluetooth > Bluetooth toggle
  5. Force restart the iPad
  6. iPad Not Charging
    • Make sure you are using the Apple power adapter and USB cord that were provided with your iPad.
App Troubleshooting: Follow the suggestions below if an iPad app is not working normally.
  1. Force close all apps.
  2. If the app is in Self Service, click the reinstall button for that app (do NOT delete the app first).
  3. Delete the app from the iPad and then install it again from Self Service.